Privacy Policy

Summary

Please be assured that I will only use your data to provide you with information, which I think may be of interest to you, or to provide you with coaching services, if you decide to enter into a coaching agreement with me.

I do not sell your data or share it, so rest assured you will not receive spam or unsolicited marketing emails, as a result of providing your information to me.

The full details of my Privacy Policy, as required by the General Data Protection Regulations (GDPR) are shown below.

My contact details

Cathy Evans
Email address – cathy@cathyevanscoaching.co.uk
Mobile – 07802 698 471

What type of information do I have?

The personal information I process is provided to me directly by you when you subscribe to my newsletter/blog, complete the contact form on my website or from information you share with me in our conversations.

If you subscribe to my newsletter/blog, the only information I collect about you is your email address.

If we enter into a coaching agreement, I will collect your contact details (address, email address, telephone numbers), dates and number of hours of coaching (I am required to keep a log of my coaching hours for my professional accreditation), dates of coaching and fees (for my invoices and subsequent tax returns), your coaching goal information, feedback you provide to me on your coaching experience and goal achievement. I may also take hand-written notes from our meetings, which are for my purposes only and serve as a reminder to myself.

Cookies and Google Analytics Software

My website uses Cookies and Google Analytics Software, to collect information about how you use my website (the pages you visit, how long you spend there, how you got to the site and what you click on whilst visiting the site), which help me to understand which parts of the website are of most interest to clients and which aren’t, so that I can update it and make it more relevant and user-friendly. However, this information can’t be used to identify who you are.

Under the General Data Protection Regulations (GDPR) 2018, the lawful bases for processing your information are:

  • Your consent – you are able to withdraw your consent at any time. You can do this by emailing me at cathy@cathyevanscoaching.co.uk
  • Contractual obligation – to provide coaching services to you when we enter into a coaching agreement; it is part of my coaching agreement that I am able to retain your name, email address, dates and number of coaching hours for my coaching log, which I need to maintain for my ongoing professional accreditation
  • Legal obligation – to keep records of income and expenses for my tax returns

What do I do with the information I have?

If you sign up for my newsletter/blog, I use your email address to send you my blog, information and articles, which I think will be of interest to you.

If we enter into a coaching arrangement, I will use the information to provide you with coaching services.

Please be assured that I will not share your data with anyone else, except where I feel I have a duty of care, if I consider there is a risk of harm to yourself or another person or where I am required to do so by law.

How do I store your information?

Your information is stored on my laptop, which is both password protected and has up-to-date McAfee anti-virus software installed on it. Emails are stored on my laptop and synced to my mobile phone and iPad, both of which are PIN protected.

Any handwritten notes from our coaching sessions are kept in my home office filing cabinet.

I always reflect on a coaching session and may email the client with some follow-up thoughts and observations. If I do this, I will write my thoughts in a separate document, which I will attach to the email, rather than putting it in the body of the email. As this may include personal and sensitive data, I will password protect the document, to provide added security. I will agree the password with you at the start of our coaching.

I will shred the handwritten notes from our coaching sessions 12 months after our coaching agreement ends and will delete any electronic notes stored on my laptop.

I will retain invoices (which contain your name, address, that coaching services were provided, the dates of our coaching meetings and fees) for my tax return, for 7 years, as required by HMRC.

I will retain your name, email, dates and hours of coaching on my coaching log indefinitely, as this will be needed for my next level of accreditation, the date of which is unknown.

I will retain your mid-coaching and end-of-coaching feedback forms indefinitely, as I will use the ratings you provide for statistical analysis, to calculate my customer satisfaction ratings.

Your data protection rights

Under data protection law, your rights include:

  • A right of access – you can ask me for copies of the personal information I hold about you
  • A right to rectification – you have the right to ask me to correct your information (I would be most grateful if you would, as I do not wish to hold inaccurate data)
  • A right to erasure – the right to have your personal information erased, in certain circumstances
  • A right to restrict and object to processing – if you wish to opt out of my newsletter/blog, you can do so at any time; you can also end our coaching agreement at any time
  • A right to portability – should you wish me to transfer the information you gave me to another person/organisation, or to you (in certain circumstances)

If you would like to exercise any of these rights, please email me at cathy@cathyevanscoaching.co.uk

How to complain

Please contact me if you have any concerns about your data privacy, so that I can address them. However, if you are unhappy with how I have used your data, you can complain to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Disclaimer

The material, text and other content contained in this website is for general information only and is not intended to be a substitute for professional advice or treatment.